Job title: Associate Application Support Analyst Tier 1

Company: SD Worx

Job description: SD Worx is a leading European provider of Payroll & HR services with global reach. We have offices in Europe and an office in Mauritius. Our goal? We bring people solutions to life. So, companies of any size can turn Human Resources into a source of value for the business and the people in it. Our people solutions span the entire employee journey, from getting people paid to attracting, rewarding, and developing talent. Are you ready to join us?What do we have to offer?

Your role: The role of an Associate Application Support involves a blend of technical expertise, problem-solving skills, support related queries and various applications, including effective communication to support clients. You require to have good relationship within the team and maintain continuous learning.Role and Responsibilities: * Provide first level support to troubleshoot and resolve technical issues related to Payroll, for example: Master Data related, Calculation Request, Payroll Input and escalating to Payroll teams or higher levels teams like L2 Support, or Product teams as deemed when necessary.

Our Expectations:Adherence to the company Policies, including data protection and security protocols and Procedures.You should possess strong verbal and written communication skills to document and articulate the requirements in a clear and concise manner to the stakeholders and customers.Detail oriented, multi taskers who can work independently, have good decision making, time management and organizational skills.Qualifications:Diploma in Information Technology/Business Management or a related field is preferred.Excellent attention to details and ability to work with large data sets with skill and confidence.Proficiency in English and excellent communication skills.Fast learner, able to work independently and with minimal direction.Detail oriented with strong organizational and time management skills.Proficiency with MS Excel, Microsoft Word, Outlook and Internet.Basic SQL knowledge.From many places, we work as one, moving from better to best together.SD Worx lives diversity in the workplace. Diversity provides inspiration and innovation in our company. We particularly welcome applications from qualified talent, regardless of origin, nationality, gender, skin colour, ethnic and social background, religion, age, disability, sexual orientation and stage of life.

Expected salary:

Location: Mauritius

Date posted: Wed, 12 Jun 2024 02:55:40 GMT



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