Job title: Billing and Collection Associate
Job description: Company Description
Work smart, have fun and make an impact!
EcoVadis is the leading provider of business sustainability ratings.
Our solutions are backed by an international team of experts and powerful technology. We analyze data and build sustainability scorecards that give companies actionable insights into their environmental, social and ethical risks.
Why apply to EcoVadis?
Be a part of the global sustainability change in business. Grow your career. Work with extraordinary people. Feel valued for your contribution.
Learn more about our team and culture on
If you have questions about the company or open roles you can
EcoVadis is seeking a Billing and Collection Associate (Junior level) to join the Finance team in Mauritius. This position is responsible for full-cycle multi-currency accounts receivable; including billing, billing modifications, processing incoming payments, collections and reconciling customer accounts.
This position interacts with internal and external customers on a daily basis and must provide a consistently high level of customer service and ethics.
Maintain and engage with a portfolio of ageing receivables accounts via phone and emails to recover all past due accounts,
Research disputed accounts as needed to determine the cause and validity of the delinquency.
Take appropriate action to resolve and/or identify significant collection and billing issues and escalate appropriately,
Process and reconcile payment where required
Promptly responding to customer queries via email, phone, and other channels where required.
Obtaining and sharing customer feedback with colleagues and other departments so that products and services can be improved.
Attend workshops and meetings as required.
Respect client confidentiality at all times.
Collaborate with EcoVadis internal stakeholders to resolve any billing and debt collection queries efficiently and effectively.
Assist with a variety of internal projects based on the needs of the organisation.
Liaise with international colleagues from all departments regularly to assist and add value to the EcoVadis global mission.
At least one year experience in the related field.
Fluency in French and English is a MUST. A third language will be a plus,
Bachelor degree in Business, Management or Finance related discipline would be preferred, but applicants with other backgrounds will be considered,
Prior customer service or collection experience is a definite advantage but not mandatory
Proficiency in Excel is a plus.
The Billing and Collection Associate (Junior Level) must
be customer service oriented
be goal/results oriented and solution driven
be autonomous and proactive
be reliable, dependable and honest
be professional, tactful and sensitive
have a positive attitude
enjoy working in a fast paced environment
Location: Ebene, Mauritius
Starting date: ASAP
Position: Permanent Contract (Probation period of 6 months)
Everyone at EcoVadis contributes to a culture of trust, respect and empowerment. Our growing team in Mauritius is full of talented professionals from various fields who all share a desire to make an impact. We offer competitive salaries and support personal growth from day one with extensive onboarding, mentoring and a brand new e-learning platform bursting with courses and modules so you can learn new skills and fine-tune old ones.
What we offer: * Support with all the necessary office and IT equipment
- Wellness allowance
- Work from Home Allowance
- Travel Grant allowance
- Annual performance bonus
- Remote work from abroad policy
- Flexible working hours,
- Hybrid/ full remote work
- Pension contributions and optional private health coverage
- Internet and electricity bill allowance
- CSR activities
- Community service day when volunteering
Our hiring team looks forward to reviewing your CV, with a guaranteed response to every application. A new job with purpose awaits you. You can be part of an awesome team and make sustainability real!
Don’t fit all the criteria but still think you’d be a good candidate? Please apply anyway to give our hiring team the opportunity to assess your skills and to learn more about what you could bring to EcoVadis. We’re interested in hiring capable people, regardless of professional and educational background.
Can the hiring process be adjusted to suit my needs? Yes. We want everyone going through the hiring process with EcoVadis to feel confident that you are able to demonstrate your full potential. We welcome applications from disabled people, people with long-term health conditions, and neurodiverse candidates. If you need any adjustments, please let the hiring team know.
Our team’s strength comes from everyone’s uniqueness and is founded upon mutual respect. EcoVadis commits to equity, inclusion and reducing bias in our hiring processes. EcoVadis does not accept any form of discrimination based on color, national or ethnic origin, ancestry, citizenship, religion, beliefs, age, sex, gender identity, sexual orientation, neurodiversity, disability, parental status, or any other protected characteristic that makes you unique. In your application, we encourage you to remove personal information such as: photographs, marital status, number of children, religion, gender, residential postal code, university graduation date, past medical or parental leave(s) taken, nationality (instead, please state if you are legally eligible to work in the job region/country), university name (instead, please state any degrees obtained and the study major).
Date posted: Sun, 10 Sep 2023 05:48:14 GMT