Cards Project Management Executive

Job title: Cards Project Management Executive

Company: Absa

Job description: Bring your possibility to life! Define your career with us

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

: Wherever you are in your career, we are here for you. Design your future. Discover leading-edge guidance, tools and support to unlock your potential. You are Absa. You are possibility.

Job Summary • Lead Cards and Payment related projects and strategic initiatives and continuous improvement across ABSA ;

• Foster cross functional collaboration with departments such as Digital, IT, Compliance and Business
• Being middle man between IT/Digital and business
• Represent ABSA Mauritius in Group Projects
• The role requires the incumbent to plan, manage, execute, track and implement all cards and payment related projects and ensure delivery in line with customer expectations – internal and external- , within the base line schedule, budget and scope parameters; including but not limited to overseeing the testing strategy and execution, quality and compliance controls, and production stability after change movement
• Any other task assigned by Line Manager

Job Description

Accountability:

Operations

• Manage program and stakeholders from various business and Operations functional areas.
• Interact with stakeholders from business, enabling units, 3rd party representatives, and senior management.
• Provide general administrative support to the team, including, meetings, knowledge transfer and activity reporting.
• Ensure management is informed of risks, issues, project/activity status, and team accomplishments.
• Brief teams on important project, operational and organizational issues.
• Recognize team achievements and share success, promoting high performing teams
• Assist in Cards Operational activities

Accountability:

Teamwork

• Ability to work in a team
• Support colleagues where required with a view to impact on overall performance
• Conduct filing activities where required
• Upskilling & share knowledge with other peers
• Provide leadership and knowledge on agile implementation methodologies
• Should be able to coordinate the Plan executions including all steps of the process

Accountability

Customer Obsession

• Think customer in all interactions
• Focus on customer experience
• Build trust with the customers through quick decisioning & disbursement
• Complaint -Escalation & resolution
• Engage and partner with the business to understand requirements, ensure alignment to the strategy, principles and reference architecture, and assist in shaping the solution to ensure a great customer journey.

Accountability:

Risk management

• Follow the Risk procedures & policies of the Bank
• Conduct RACI testing for the department
• Embed new guidelines
• Comply to Regulatory policies
• Coach team on policies
• Ensure management is informed of risks, issues, project/activity status, and team accomplishments.
• The Governance Management includes the organization of the sessions, identification of the representatives of each area involved in the project, the preparation of the documents/materials for each session, the animation, the minutes, the identification of the action items, the reporting of the progress, deviation and mitigated actions. Also post sessions each action defined has to be tracked.
• Should take ownership of each Governance instance defined to conduct the Program, including Steering Committees, Project and Working ones, as well as all working meetings that includes internal and external people participating in each of the initiatives of the program
• Should take ownership of each Governance instance defined to conduct the Program, including Steering Committees, Project and Working ones, as well as all working meetings that includes internal and external people participating in each of the initiatives of the program

Accountability

MI & Analytics

• Perform MI duties
• Keep up-to-date on new technology, standards, protocols and tools in areas relevant to the rapidly changing digital environment

Accountability

Project Management

• Each Initiative should have a concrete Project Plan that will be part of the Consolidated Transformation Project Master Plan.
• Defining – for each Initiative as well as for the consolidated plan – the milestones and necessary activities/tasks to be performed, proper allocation of resources and responsibilities, timelines, dependencies, critical paths and contingency actions for deviations.
• Agreeing the master plan with stakeholders and presenting recommendations to the Steering Committee.
• The steps to include the design, development, testing, roll out and stabilization.
• Should manage collaboration of the business case that will support the Program, its development and approval, also including Finance teams to provide the necessary funding. Each activity should be tracked in line with budget approved.
• Reporting is a critical activity that should be performed with the highest standards, should be accurate, timely and well organized
• Execute the Front to Back digitalization initiative, coordinating all the necessary areas of the Bank that should participate and contribute on it, including front, middle and back office Facilitate the necessary project plans to assure a proper and integral integration of the ongoing digital initiatives of the bank to assure consistency and to avoid duplication of efforts.

Competencies:

• Technical skills
• Planning & organising
• Creating and innovating
• Customer obsession
• Adapting and responding to change
• Risk management
• Be self-directed
• Time Management
• Leadership Skill

Knowledge, Expertise and Experience

Essential

• Business understanding of Banking operations, card products, customer service
• Building Positive Working Relationships, Coaching, Communication, Contributing to Team Success, Customer Focus, Planning & Organising, Work Standards

EXPERIENCE & QUALIFICATIONS

Essential

• Degree/Advanced Diploma with minimum 1 year relevant experience or equivalent of 3 years bank related experience

Education

National Diplomas and Advanced Certificates: Business, Commerce and Management Studies (Required)

Expected salary:

Location: Mauritius

Date posted: Thu, 07 Sep 2023 07:52:39 GMT

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