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Skip to content Job title: CHARGÉ/E DE CLIENTÈLE
Company: CELESTE TELECOM MAURITIUS
Job description :
Vos missions :
Réceptionner et traiter les appels téléphoniques ou par CHAT des clients, en garantissant la qualité de la relation client. Analyser les besoins du client et, soit lui donner une réponse efficace et précise, soit transmettre au service concerné, en respectant les procédures de prise en charge. Enregistrer les informations relatives aux appels dans un outil de gestion client. Remonter au responsable les éventuelles anomalies (les réclamations spécifiques ou complexes, les mécontentements des clients…) Effectuer les missions annexes, tel que le traitement des alertes de supervision ou des avis de maintenances au client. Vos atouts :
Maîtrise des techniques de la relation client au téléphone Expérience de travail sur logiciel DESK (saisie de donnée et gestion de comptes clients) Bonne expression orale et écrite en français Sens du service du client: faire preuve d’écoute, de rigueur, d’organisation, de réactivité et d’empathie. Capacité à travailler dans l’urgence Autonome, efficace et méthodique Sens du service à l’autre : disponibilité, honnêteté Organisé et rigoureux Une expérience dans le domaine des télécoms (ADSL, FFTO, FTTH, SDSL….) serait un plus appréciable Nous vous offrons :
Un salaire de base motivant avec une allocation repas et prime de présence Une formation d’intégration dynamique ainsi qu’un accompagnement continu avec une formule de prime de performance au bout de 2 mois d’ancienneté Une ambiance de travail dynamique dans des locaux neufs et modernes avec des facilités de parking pour tous les collaborateurs avec sécurité 24/7 Des horaires de travail stables (11h00 à 20h00 / 12h00 à 21h00) du lundi au vendredi (y compris les jours fériés mauriciens) Un plan de pension dès la prise de poste et une assurance santé à la confirmation au poste Une salle de sport moderne et équipée Espaces de détente intérieur et extérieur aménagés Facilités de transport : navettes depuis Wooton, Réduit et Hermitage (10h30 / 11h30) van retour le soir (20h00 / 21h00) A propos de CELESTE TELECOM MAURITIUS
CELESTE est un fournisseur de solutions télécoms pour les entreprises. Notre ambition : devenir l’opérateur de référence des entreprises en France, grâce à son réseau de Fibre, ses innovations et ses équipes !
Nous investissons sur des talents qui sont prêts à relever les défis et qui sauront apporter leur expertise et leur créativité pour accompagner le développement du Groupe en France et de sa filiale VTX Telecom en Suisse.
Basée à l’ile Maurice depuis 2014, la filiale Celeste Telecom (Mauritius) compte aujourd’hui 75 collaborateurs qui travaillent dans des locaux neufs et modernes à Hermitage Road, Cote D’Or, avec de nombreux avantages : facilités de parking, navettes allers-retours, salle de sports équipée, douches et vestiaires, espaces verts et détentes extérieurs.
Expected salary :
Location : Mauritius
Date posted : Wed, 07 Jun 2023 07:44:17 GMT
Apply!
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