Job title: Client Services Director

Company: IQ-EQ

Job description: Company DescriptionIQ-EQ is a leading Investor Services group which combines global expertise with an unwavering focus on client service delivery. We support fund managers, global companies, family offices and private clients operating worldwide.Job DescriptionResponsibilities:The Client Services Director (CSD) has a deep understanding of the clients’ strategy, goals and future demands. The CSD is responsible for maintaining existing client portfolio and ensuring that the revenues of the client portfolio grow, both in volume and in profitability.The CSD is responsible for the resource management in his/her portfolio and generating efficiencies year on year.The CSD will service the following entities: IQ EQ Trustees (Mauritius) Ltd, IQ EQ Fund Services (Mauritius) Ltd, IQ EQ Corporate Services ( Mauritius) Ltd.Tasks:

Key Performance Indicators:

Key competencies for position and level: * Builds networks

Key behaviors we expect to see:In addition to demonstrating our Group Values (Authentic, Bold, and Collaborative), the role holder will be expected to demonstrate the following:

QualificationsEducation / professional qualifications:Minimum a Degree in relevant field (financial services, business, economics, accounting).Background experience:Minimum 10 years’ managerial operational experience in either fund or corporate. Proven revenue generation capability.Leadership skills:Capable to create a safe and trusting environment, instilling confidence by clearly communicating expectations and ensure that everyone is on the same page.Empower team members to self-organize by providing clear direction and priorities.Build strong foundation and connection within the team by communicating often and openly successes and challenges aiming at reinforcing the employees’ sense of belonging to IQ EQ.Encourage new ideas, approaches and opinions.Show commitment to develop employees.Presentation and negotiation skills:Capable of giving presentations and address and negotiate on all project related subjects in own area of expertise at internal and at client meetings.Budgeting and debtor management skills:Experience in debtor management and understanding of how the client fees are structured.Computer/program knowledge:Microsoft office, experience in the use of internal tools and programs.Technical knowledge/experience:Passion and understanding of financial services in general. In-depth technical and/or operational experience in the fields of regulated and unregulated structures in relevant jurisdiction.Languages:Fluent in English and local spoken language, additional language would be considered an asset.Additional InformationAt IQ-EQ we want you to reach your full potential. We offer an inclusive and diverse environment to support your career aspirations. With a strong emphasis on continuous learning and a holistic approach to your professional and personal development. We also offer opportunities across our service lines and our international network of offices.

Expected salary:

Location: Port Louis, Mauritius

Date posted: Fri, 05 Jul 2024 05:31:31 GMT

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