Job title: Coordinator, Guest Experience

Company: Kerzner International

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn.

Sparkling in warm Indian Ocean, on a private peninsula wrapped in ribbons of sand, One&Only Le Saint Géran is a vibrant tropical playground where the marvels of Mauritius are revealed in ultimate style. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.

About the Role

The Coordinator, Guest Experience covers an array of duties such as pre-arrival communications with guests as well as Concierge and Operator duties as established by the Manager/Assistant Manager/Supervisor. The Coordinator, Guest Experience plays a key role in establishing the communication with future guests and is responsible for the pre-arrival experience of guests, from reservation to the arrival. The Coordinator, Guest Experience is also responsible for answering external and internal calls; for ensuring proper call routing and tracking; for editing and creating messages for the Resort’s messaging software; for responding to guest for queries for their future stay; and for preparing itineraries for future guest stays.

Key Duties and Responsibilities

About You

The desired qualification for this role is at least a Higher School Certificate and a National Certificate Level 3 in Front Office. The ideal candidate should have at least 2 years of experience in the same role in an international ultra-luxury resort and must be fluent in written and spoken English and French.

Position open for locals only

Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.

Expected salary:

Location: Mauritius

Date posted: Fri, 25 Aug 2023 00:24:33 GMT



Contact Business

Captcha Code