Job title: Customer Support Specialist

Company: Upfluence

Job description: About Upfluence

Upfluence helps its customers tell their stories with powerful tools dedicated to the creator economy and social commerce.

Upfluence allows brands and agencies to collaborate with millions of social media creators and execute comprehensive influencer marketing campaigns. Since its launch in October 2016, Upfluence has yielded a monthly double-digit growth rate, and we are therefore seeking further expansion for our team and offices. Our rapidly growing global team is currently distributed between our offices in NYC, Los Angeles, Mexico City, Lyon, and Paris.

Upfluence is looking for a solution-focused thinker who puts the customer first and goes the extra mile to meet their needs. You are the advocate for the customer, and your main focus is to make them feel heard and have their concerns attended to.

Our Support Specialist is responsible for helping customers with questions or concerns regarding company products and services. Duties include communicating over Zoom video, phone, or via email, documenting each interaction to determine frequent customer feedback, and identifying areas of improvement.


The person we are looking for

What we have to offer

Upfluence is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Powered by JazzHR

Expected salary:

Location: Mauritius

Date posted: Sun, 20 Aug 2023 04:03:28 GMT



Contact Business

Captcha Code