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Skip to content Job title: IoT Service AnalystCompany: OrangeJob description : votre rôle
Roles and responsibilities of Customer Service Analyst: * Call handling in both English and French to provide support to IoT customers.
Mail management : Handle emails in a timely manner [not exceeding 30 mins] to process emails and customer requests . Provide subsequent statusing to customer via email or phone for all incident / Service Request opened following customer requests as per defined severity on a timely manner. To handle customer requests as efficient as possible using internal tools and ensure best quality is being delivered Appropriately categorize, prioritize and escalate incidents and service requests which resolution is not found votre profil
Skill Profile
Degree Holder in IT Degree in : IT Network , Telecommunication , Information System Excellent communications skills. Fluent in English and French (verbal and written) Experience : 12-18 months experience in a technical support role. Time management, organizational and communication skills. Proactive, self-motivated and determined. Ability to build relationships with team located outside Mauritius Flexibility in work hours required le plus de l’offre
Technical Skills Good knowledge of Networking / mobile technology Ability to work under pressure and to deal with multiple tasks. Good IT/communications background with analytic and problem solving skills. Excellent team spirit Willingness to learn and expand knowledge entité
Global Delivery & Operations
L’ambition d’Orange Business est de devenir l’intégrateur réseaux et numérique de référence en Europe, en nous appuyant sur nos forces autour des solutions de connectivité nouvelle génération, du cloud et de la cybersécurité.
Nos 30 000 femmes et hommes présents dans 65 pays, dont chaque voix compte, sont tous animés par la même détermination et le même esprit d’équipe, pour construire les solutions digitales d’aujourd’hui et de demain et créer un impact positif pour nos clients, pour leurs salariés et pour la planète.
Nous offrons des opportunités passionnantes grâce à des projets innovants dans la data et le digital, le cloud, l’IA, la cybersécurité, l’IoT, ou encore le digital workspace et le big data.
Venez vivre cette aventure avec nous !
contrat
CDIExpected salary :Location : Beau Bassin-Rose Hill, MauritiusDate posted : Thu, 10 Aug 2023 22:23:02 GMTApply!
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