Job title: Merchant Back Office Support

Company: Absa

Job description: Bring your possibility to life! Define your career with us

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

: Wherever you are in your career, we are here for you. Design your future. Discover leading-edge guidance, tools and support to unlock your potential. You are Absa. You are possibility.

Job Summary  Prepare reconciliation of accounts for top merchants on a weekly/ monthly basis

 Responsible for handling merchant queries over the phone and providing excellent service to them

 Process unbanked transactions whenever required

 Provide full support to card acquiring team – Merchant Services & Usage

 Monitoring of Merchant Turnover

 Responsible for retrieving acquiring chargebacks/disputes for different schemes

 Merchant Onboarding on different systems/Data amendments on system

 Raising relevant entries on a daily/weekly/monthly basis

 Support on all card (issuing/acquiring) related project

 Any operational tasks assigned

 Any other tasks assigned by the Line Manager

Job Description







Mandatory Risk and Control objective

Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal ABSA (Mauritius) Ltd Policies and Policy Standards. Understand and manage risks and risk events (incidents) relevant to the role.

Technical skills / Competencies

Knowledge, Expertise and Experience


Training Requirements:



Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

Expected salary:

Location: Mauritius

Date posted: Thu, 07 Sep 2023 07:26:00 GMT



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