QuestionsGeneral-MiscHelp or guidance needed on a company for lack of customer service provided.
ADm_lg asked 8 months ago

Hey everyone. I need guidance on how can I make sure my complaint mail will be properly acknowledge and something will happen.The company is Linxia. I brought a phone from them but after only 1 year and 3 months, phone is dead. Turn out this model of phone has an issue worldwide, confirmed by the manufacturer of the phone company.Now back to linxia, the customer service I got was very poor. No transparency, no follow up calls, in fact I'm the one that needed to chase them everyday to get a feedback on my phone.Hence after 2 weeks, I want to sent a complaint mail, but if there is other emails I can enclosed in cc, that would be grateful.If anyone can advise me how to address it, please share below.Also note: I did call the Customer care team to pass me someone higher management but they replied, not available.Tips also, Don't deal with Linxia.

TechNick1-1 answered 8 months ago

Contact the Phone Manufacturer that their Official Distributor does not do a proper Job!

kushjuju answered 8 months ago

yep sent my laptop for repair there and they billed me a disgusting amount as per their ‘diagnostics’. But they never could power on the laptop even ahahaha

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