QuestionsGeneral-MiscRennel_Received custom clearance request by MSM?
asteroidlyrics asked 6 days ago

Hello, I was hoping that someone could clarify this for me.

I ordered stuff online, and they are being shipped by FedEx. I got an email confirming my order from the company I ordered from. It contained an order tracking number. I later received an email from FedEx confirming my shipment. It contained the same tracking number. All good so far.

Yesterday, I received an SMS from Rennel, which said that my shipment needed custom clearance. The SMS contained the same tracking number as the two emails mentioned above. The instructions on the SMS were to go on Rennel's site and use the order number and otp provided or give my ID number and date of birth via SMS.

I tried going on the Rennel website, but I don't have an account there, and I'm not sure what I should do with the order number and OTP.

But my question was, is it normal for Rennel to contact me via SMS?

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