Job title: Senior Application Support Analyst Tier 2

Company: SD Worx

Job description: SD Worx is a leading European provider of Payroll & HR services with global reach. We have offices in Europe and an office in Mauritius. Our goal? We bring people solutions to life. So, companies of any size can turn Human Resources into a source of value for the business and the people in it. Our people solutions span the entire employee journey, from getting people paid to attracting, rewarding, and developing talent. Are you ready to join us?What do we have to offer?

Your role: You will support all the Individual Business Operations L2 and handle Major enhancement. Lead/guide the team on fixing issues. Work closely with the Leader in preparing requirements document. Good relationship within the team and continuous learning. Ability to identify patterns that may indicate larger system issues or recurring problems. Ensure Incidents requests are logged, responded, and resolved within SLAs for our Clients.Role & Responsibilities: * Advance issue resolution, diagnose and resolve complex application-related issues, ensuring minimal downtime and smooth user experience.

Qualifications, Technical Skills, Knowledge:Diploma/bachelor’s degree in information technology / business management or a related field is preferred.3-5 years of experience in the related field.Excellent attention to details and ability to work with large data sets with skill and confidence.Proficiency in English and excellent communication skills.Fast learner, able to work independently and with minimal direction.Detail oriented with strong organizational and time management skills.Experience in Customer facing. ( KPI, change request, Guidance )Proficiency with MS Excel, Microsoft Word, Outlook and Internet.Strong analytical, decision – making and innovative problem-solving skillsExperience working with Salesforce would be considered an asset.Good SQL KnowledgeFrom many places, we work as one, moving from better to best together.SD Worx lives diversity in the workplace. Diversity provides inspiration and innovation in our company. We particularly welcome applications from qualified talent, regardless of origin, nationality, gender, skin colour, ethnic and social background, religion, age, disability, sexual orientation and stage of life.

Expected salary:

Location: Mauritius

Date posted: Wed, 12 Jun 2024 07:33:19 GMT

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