Job title: Service Desk Analyst

Company: Ocorian

Job description: Company Description

Ocorian is one of the largest providers of fund, corporate and private client services in the market, recognised by our clients and the industry for exceptional client service and value and known for strong and sustained growth.

We manage over 15,000 structures for 8000+ clients with a global footprint operating from 20+ locations. Our scale offers all our people great opportunities to develop their knowledge and skills and to progress their careers.

Job Description

Job Title: Service Desk Analyst

Department: Information Technology

Jurisdiction: Mauritius

Reporting To: Service Desk Manager

Purpose of the Job

The IT Service Desk is the central point of contact for all IT related incidents and service requests for Ocorian Group. The Service Desk Analyst will provide first line technical support for all Ocorian users ensuring Incidents and Service Requests are logged, responded, and resolved in line with ITIL Standards.

Service Desk Analysts in Ocorian must consistently provide first class customer service while working in a dynamic, fast paced environment.

Main Responsibilities * Provide 1st line support via phone, e-mail, walk-ups, and deskside support.



Additional Information

All staff are expected to embody our three core values. These values underpin everything that we do and reflect the skills and behaviours we all need to be successful.

Expected salary:

Location: Mauritius

Date posted: Sat, 09 Sep 2023 22:08:20 GMT



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