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Skip to content Job title: TECHNICIEN SUPPORT CLIENT (H/F)Company: CELESTE TELECOM (MAURITIUS)Job description : Vos missions :
Assurer une disponibilité pour accueillir les sollicitations des clients (téléphone, portail) Traiter les sollicitations en suivants les procédures Réalisation des diagnostics de niveau 1 & 2 selon un mode opératoire établi et présent dans l’outil documentaire du groupe Traiter le dossier en appliquant les instructions (procédures, modes opératoires, consignes, etc…) Escalader vers les pôles de compétences correspondants si la solution est hors procédure Apporter des réponses claires et adaptées aux sollicitations et aux besoins du client S’assurer que la réponse apportée soit satisfaisante pour le client Assurer le suivi des dossiers Donner de la visibilité régulièrement sur l’avancement des dossiers Relancer si nécessaire les équipes qui doivent intervenir En fonction des départements techniques d’affectation Connexion, Téléphonie et Hébergement, les sollicitations peuvent changer et seront en relations directes avec le département.
Profile:
Compétences techniques et profil :
Connaissance des services Télécoms tel que ADSL / VDSL / FTTH / SDSL / Fibre Maîtrise des différents protocoles réseaux. La maîtrise des différents protocoles VOIP et messagerie serait un plus appréciable Maîtrise des techniques de la relation client au téléphone Expérience du travail sur logiciel DESK (saisie de données et gestion de comptes clients Capacité à travailler dans l’urgence Bonne expression orale et écrite exigées Une expérience dans des postes similaires et une parfaite maîtrise de la bureautique sont des plus appréciables Advantages:
Nous vous offrons :
Un salaire de base motivant avec une allocation repas et prime de présence Une formation d’intégration dynamique ainsi qu’un accompagnement continu avec une formule de prime de performance au bout de 2 mois d’ancienneté Une ambiance de travail dynamique dans des locaux neufs et modernes avec des facilités de parking pour tous les collaborateurs avec sécurité 24/7 Des horaires de travail stables (10h00 à 19h00 / 11h00 à 20h00) du lundi au vendredi (y compris les jours fériés mauriciens) Une assurance santé et un plan de pension à la confirmation au poste Une salle de sport moderne et équipée Espaces de détente intérieur et extérieur aménagés Facilités de transport : navettes depuis Wooton, Réduit et Hermitage (09h30 / 10h30) van retour le soir (19h00 / 20h00) Job Overview
Date Posted July 6, 2023Expected salary :Location : Vacoas-Phoenix, MauritiusDate posted : Sat, 08 Jul 2023 01:45:43 GMTApply!
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