{"id":63803,"date":"2024-06-30T13:38:07","date_gmt":"2024-06-30T09:38:07","guid":{"rendered":"https:\/\/officialmauritius.com\/customer-security-operation-7\/"},"modified":"2024-06-30T13:38:07","modified_gmt":"2024-06-30T09:38:07","slug":"customer-security-operation-7","status":"publish","type":"post","link":"https:\/\/officialmauritius.com\/customer-security-operation-7\/","title":{"rendered":"Customer Security Operation"},"content":{"rendered":"
Job title: Customer Security Operation Company: Orange Job description: about the roleThe Level 1 Security Service Desk Analyst will be the first point of contact for all security-related incidents and requests. This role involves identifying, diagnosing, and resolving security issues promptly while ensuring excellent customer service and maintaining the security posture of the organization.Key Responsibilities:Incident […]<\/p>\n
\n
\nJob title:<\/b> Customer Security Operation
\n
Company:<\/b> Orange
\n
Job description<\/b>: about the role<\/b><\/span>The Level 1 Security Service Desk Analyst will be the first point of contact for all security-related incidents and requests. This role involves identifying, diagnosing, and resolving security issues promptly while ensuring excellent customer service and maintaining the security posture of the organization.<\/span>Key Responsibilities:<\/b><\/span>Incident Management:<\/span>Respond to and triage security incidents and alerts received through various channels (phone, email, ticketing system).<\/span>Conduct initial diagnosis and categorize incidents based on severity.<\/span>Escalate incidents to Level 2\/3 security teams as necessary.<\/span>Request Fulfillment:<\/span>Handle security-related service requests, such as user access provisioning, password resets, and account modifications.<\/span>Ensure requests are fulfilled in compliance with company security policies and procedures.<\/span>Monitoring and Detection:<\/span>Monitor security dashboards and alerts from various security tools (SIEM, antivirus, firewall).<\/span>Identify potential security threats and vulnerabilities and take appropriate action.<\/span>Documentation and Reporting:<\/span>Maintain accurate and detailed records of incidents, requests, and actions taken.<\/span>Generate and distribute regular security reports to management.<\/span>Customer Service:<\/span>Provide excellent customer service to end-users, ensuring clear communication and timely resolution of issues.<\/span>Educate users on security best practices and company policies.<\/span>Collaboration and Communication:<\/span>Work closely with other IT and security teams to resolve incidents and improve security posture.<\/span>Participate in team meetings and contribute to the continuous improvement of security processes.<\/span>about you<\/b><\/span>Soft Skills<\/b><\/span>Fluent in both French and English (oral and written).<\/span>Excellent customer oriented skills.<\/span>Good interpersonal and leadership skills.<\/span>Time management, organizational and communication skills.<\/span>Proactive, self motivated and determined.<\/span>Ability to build relationships with clients and team located outside Mauritius<\/span>Presentation skills.<\/span>Professional image<\/span>Technical Skills<\/b><\/span>Good Knowledge of Unix\/Linux and windows<\/span>Good Knowledge of TCP IP, SMTP\/POP3, DNS, Proxy, etc<\/span>Good knowledge of Networking.<\/span>Ability to work under pressure and to deal with multiple tasks.<\/span>Good IT\/communications background with analytic and problem solving skills.<\/span>Excellent PC skills and application knowledge.<\/span>additional information<\/b><\/span>Ability to work 24\/7<\/span>Excellent team spirit<\/span>contract<\/span>Regular
\n
Expected salary<\/b>:
\n
Location<\/b>: Beau Bassin-Rose Hill, Mauritius
\n
Date posted<\/b>: Sat, 29 Jun 2024 22:00:20 GMT
\n
Apply!<\/b><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"