Job title: Assistant Manager, Spa
Company: Kerzner International
Job description: Assistant Manager, Spa
(11889)At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn.Sparkling in warm Indian Ocean, on a private peninsula wrapped in ribbons of sand, One&Only Le Saint Géran is a vibrant tropical playground where the marvels of Mauritius are revealed in ultimate style. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.About the RoleThe Assistant Manager, Spa is responsible to drive and lead the operational and financial direction of the Spa, ensuring its complete viability by maximizing all opportunities and resources. The Assistant Manager, Spa will work closely with the Director, Spa in establishing and maintaining marketing objectives, operating criteria, programming, budgeting, VIP guest visits, staff relations and training.Key Duties and Responsibilities
- To ensure that the highest standards are adhered to, and that guest experience exceeds expectation.
- To be responsible for the overall management and performance of the Spa, ensuring high standards of professionalism, customer service and optimum financial performance.
- To be responsible for the quality of service, and maintenance of the product at the Spa in line with Hotel Operating Standards.
- To prepare monthly financial and statistical reports for the Director, Spa and Hotel Manager, incorporating proposals and recommendations regarding policy and operation at the Spa, competition, occupancy and usage, market share and achievement of targets.
- To develop and submit an annual budget and business plan for the Spa, in conjunction with the Director, Spa as well as to be responsible for the achievement and regular review of the business plan and budget.
- To liaise with the Manager, Sales in the preparation and development of marketing plans for the year as well as to coordinate all promotional plans and projects for the facility.
- To provide leadership, direction, and support to the employees at the Spa to develop a highly motivated team, who can deliver high standards of service in all areas.
- To effectively integrate the Spa within the Hotel Marketing Strategy and to ensure ongoing representation of the Spa, both internally and externally.
- To develop an annual training plan for the Spa and ensure that all employees are trained and developed to meet the needs of the business.
- To monitor standards of performance and member satisfaction and to introduce measures so as to ensure the highest standards of quality and service.
- To lead the planning and implementation of marketing activities within the Spa.
- To provide an effective structure for communication within the Spa at all levels.
About YouThe desired qualification for this role is at least a diploma in hospitality or in hotel management. The ideal candidate should have at least 2 years of experience in the same role in an International Ultra-Luxury Resort and must be fluent in written as well as spoken English and French.Position open for locals onlyOur brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.
Expected salary:
Location: Mauritius
Date posted: Thu, 30 May 2024 06:04:04 GMT
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