Claims Process Executive

Job title: Claims Process Executive

Company: Infosys

Job description: Job Description
Role Designation
Claims Process Executive
Position Summary
This position requires a deep analytical skill, judgmental of claims, hands on experience working on MS Excel, Invoice Processing, Validation of PO, Claims & being a decision maker. Experience working in SAP is an added advantage.
Follow a systematic, disciplined and analytical approach to problem solving to meet set standards and agreed procedures. Executes transactions as per prescribed timelines.
Required skill set
Analytical and Problem solving skills

• Active listening and questioning, an eye for detail to determine the root cause of the issue, to avoid repeat contacts and further effort to resolve issues
• Analytical problem solvers who will understand issues, evaluate solutions and work with their colleagues to resolve issues
• Problem solving skills and quick thinking to own & resolve issues independently, thoroughly & efficiently
• Display ownership and accountability:

• Processing of the repair invoice
• Re-invoicing to the liable party
• Secure payment of invoices

Mandatory requirement for experienced candidates:

• 12-18 months’ work experience in Invoice Processing, Analytical skills in processing Claims & SAP
• Intermediate knowledge of Account Payable, OS (Windows XP-10), Browsers, MS Office suite, of O365, Messaging, Outlook 2013-19, Skype for Business, Microsoft Teams, SharePoint, and OneDrive for Business
• Prior experience worked with Logistics environment.

Time Management Skills

• Being proactive and show the utmost respect for customer’s time
• Good time management, ensuring all contacts with customers add value
• Ability to Multitask

Skills & Knowledge

• Communicate at all levels
• Ability to work across organizational and professional boundaries
• Excellent verbal and written communication skills
• High level of interpersonal skills, including active listening and understanding
• Good organizational skills and ability to prioritize workloads.
• Work to tight deadlines / service levels
• Business etiquette

Job duties and responsibilities

• Help to implement and improve processes and procedures within the team allowing strong service focused deliverables.

• Actively troubleshoot to identify damage of the claims, assess, record, resolve and / or escalate incidents and service requests ensuring they are handled within an agreed time limit, within agreed processes and in a professional and customer sensitive manner.

• Update Case Management with detailed and relevant information in a timely and effective manner.
• Provide updates to stakeholders with regards to specific case management through to collection of money
• Ensure Client Service Level Agreements are met or exceeded.
• Respond to Client enquiries in a timely and efficient manner.
• Ensure appropriate documentation of the interaction on the Clients account in the prescribed format.
• Execute Claims as per prescribed guidelines and timelines (Refer to SOP)
• Ensure Client / User confidentiality and data protection at all times.

Education and other requirement

• Experience of at least 12 – 18 months working within a busy ICT Service Desk environment, showing experience of systems, support, diagnostic and resolution.
• Willingness to work in rotational shifts.
• Understanding of ITIL working practices
• Problem solving associated with a mixed computing environment.

Role Designation
232BPRCEXE Process Executive
Interest Group
Infosys Limited
Role
Process Executive
Company
ITL Mauritius
Skillset
Technology|Insurance|Insurance Claims Management System

Expected salary:

Location: Mauritius

Date posted: Sun, 04 Feb 2024 06:29:32 GMT

Apply!