Client Service & Support Specialist

Job title: Client Service & Support Specialist

Company: Orange

Job description: about the roleThis position will give you the possibility to provide the first level of support (L1), as per Service Level Agreements and internal processes, to both French and international customers on a wide range of technologies namely, Hosting, Messaging, Security Solutions and networking technologies.The role and responsibility of the L1 team member is to analyse and troubleshoot customer incidents raised by our customers themselves (Reactive Support) or by monitoring activities (Pro-active Support) and provide the first level of support. In case the issues cannot be resolved by L1 team, you will have the possibility to work with our L2 support team or even our L3 Engineers team located in France and throughout the world.To Perform remote monitoring activities on servers, platforms, and relative equipments so as to identify potential impacts on customers IT solution and solve them accordinglyTo manage incidents raised by the customers (handling calls, opening a case, communicating with the different teams) within SLA’s.To analyze these issues and to fix them using the tools, and processes available.To participate in the evolvement of the processes taking into account customer requirements.To work closely with the monitoring team located in Mauritius or Franceabout youSoft SkillsFluent in both French and English (oral and written).Excellent customer oriented skills.Good interpersonal and leadership skills.Time management, organizational and communication skills.Proactive, self motivated and determined.Ability to build relationships with clients and team located outside MauritiusPresentation skills.Professional imageadditional informationGood Knowledge of Unix/Linux and windowsGood Knowledge of TCP IP, SMTP/POP3, DNS, Proxy, etcGood knowledge of Networking.Ability to work under pressure and to deal with multiple tasks.Good IT/communications background with analytic and problem solving skills.Excellent PC skills and application knowledge.contractRegular

Expected salary:

Location: Beau Bassin-Rose Hill, Mauritius

Date posted: Wed, 05 Jun 2024 22:26:59 GMT

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