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Skip to content![](https://logoimg.careerjet.net/ab84d50e474698a19857e37db847ce64_mobile.png)
Job title: Department Manager – Senior
Company: Orange
Job description: about the roleIn the context of creating a new entity, called Global Customer Care, the Head of Customer Care Indian Ocean will lead a large organization providing top class multiservice support and generating professional services revenues trough service desks for 3000 Orange Business France customersIn this purpose, the Head of Customer Care France will:Lead and motivate a large organization (500 FTE / 10M € Opex), to provide 24×7 multi-service operations support for French key accounts (3000+ customers) leading to an excellent C-SAT, E-NPS & profitable growthEnsure a wide range of multi service support : UC, Contact centers, IOT, Collaboration, Cloud, xDSL, Voice, SDWAN & Cloud (Shared, private & Hybrid and flexible workplace) generating almost 150k tickets through the Service DesksKeep under control a 10M€ OPEX budget by co-constructing and executing our global optimization initiatives (process reengineering, digital & automation) together with the Customer journey, processes and tooling entityDefine & Execute with the local Management the next steps of Orange Business Service desks convergence across technologies and location strategy between Mauritius and Madagascarabout youLeadership et expérience réussie en management, avec un accent particulier sur l’intelligence collaborative et l’empowerment des équipes,Un esprit agile et une capacité d’adaptation et d’évolution, travaillant de manière transversale avec de multiples parties prenantes dans l’organisation pour mener à bien les programmes et les projets de Global Customer Care.Expérience de la conduite de programmes de transformation à grande échelle, de projets de réingénierie des processus d’entreprise et d’amélioration des performances, pour des transformations basées sur le client.Expérience dans la conduite de projet Offshore dans un contexte multiculturelEsprit orienté vers les résultats, combiné à une vision stratégique et à une forte orientation vers les personnes.Intérêt marqué pour les activités opérationnelles, en particulier les processus opérationnels et l’excellence financière.Savoir travailler en multiculturalitéMaîtrise de l’anglais et du françaisadditional informationL’ambition d’Orange Business est de devenir l’intégrateur réseau et numérique de référence en Europe, en nous appuyant sur nos forces autour des solutions de connectivité nouvelle génération, du cloud et de la cybersécurité.Nos 30¿000 femmes et hommes présents dans 65 pays, dont chaque voix compte, sont tous animés par la même détermination et le même esprit d’équipe, pour construire les solutions digitales d’aujourd’hui et de demain et créer un impact positif pour nos clients, pour leurs salariés et pour la planète.Nous offrons des opportunités passionnantes grâce à des projets innovants dans la data et le digital, le cloud, l’IA, la cybersécurité, l’IoT, ou encore le digital workspace et le big data.Venez vivre cette aventure avec nous !contractRegular
Expected salary:
Location: Quatre Bornes, Mauritius
Date posted: Tue, 04 Jun 2024 22:26:52 GMT
Apply!
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