Job title: Senior Payroll Executive
Company: SD Worx
Job description: SD Worx is a leading European provider of Payroll & HR services with global reach. Our goal? We bring people solutions to life. So, companies of any size can turn Human Resources into a source of value for the business and the people in it. Our people solutions span the entire employee journey, from getting people paid to attracting, rewarding, and developing talent. There are numerous opportunities at SD Worx Mauritius for people with the right blend of skills, experience and character! Are you ready to join us?
What do we have to offer?
A versatile and challenging job where your customers count on you. But also:
- An attractive salary based on your experience and achievement. Including allowances for transport, internet and mobile (more information available during interview) with an addition of medical insurance fully paid by SD Worx for you and 2 dependents (upgrades available). And a yearly company bonus.
- A dynamic environment: flexible working hours and working from home – everything is negotiable. We also offer career break options.
- Learning opportunities: through an individual development plan and professional training
- Career growth: whether you want to become more of an expert in your field our you want to expand your knowledge more horizontally, there is always room to grow within SD Worx!
- And all leaves are granted as from day 1!
What do you have to offer?
A keen attention to detail and a customer-oriented mindset. But also:
- a strong interest and experience in HR, payroll administration and HR systems
- excellent knowledge and use of spoken and written English is essential
- a kick out of calculations, accurate administrative tasks and tight deadlines
Which task can you expect?
The Senior Payroll Executive role is to deliver a managed payroll service to clients in a professional, friendly, efficient manner leading to continued business retention and growth. The Senior Payroll Executive l will liaise and communicate appropriately and effectively with team members and internal and external stakeholders
Roles & Responsibilities
- Effectively plan and manage own workload, managing, servicing and delivering customer payrolls to agreed deadlines
- Participate in team huddles to ensure risks and issues are highlighted and followed through to closure
- Communicate effectively handling routine, non-routine and complex customer queries regarding payroll and HR related issues, including liaising with both internal and external contacts
- Identify opportunities to advise and assist other team members, including cover for other team members as and when required
- Validate and input all data received to agreed SLAs
- Check input data and make all relevant corrections before the live run
- Manage all aspects of Tax Year end processing for customers
- Manage and support the customer in the processing of their payrolls to ensure payments/reports to employees are made accurately and on time
- Provision and delivery of their performance statistics, including root cause to the Team Manager to meet reporting requirements
- Support the Team Manager in creating the RCA documentation
- Recognise and promote opportunities for Added Value Services
- Actively identify improvements that drive process efficiencies and profitability.
- Compliance with statutory regulations, and provide guidance to customer and colleagues
- Demonstrate good knowledge of legislation and products
- Maintain Standard Operating Processes and update with changes
- Take responsibility for own personal development plan in line with Company objectives and values
- Actively share and promote best practice methodologies
- Ensure Payroll delivery is completed to agreed SLA. with adherence to quality standards and practices
- Participate where appropriate in customer service reviews
- Support plan capacity/workload for the team
- Deliver training of new starters- buddy/shadowing team members.
- Support Juniors on managing training plan.
- Support Team Manager with skill gap analysis.
- Promote SD Worx Values
- Use initiative to explore ways to improve processes, performance and aspects of their role, driving PSS and PC to identify best practices and improvements
Knowledge, Technical Skills, Qualifications & Experience
- Minimum of 3 years payroll experience
- Attention to detail with the ability to analyse data
- Expert in UK Legislation – above average knowledge on UK Legislation
- Understanding and processing end to end payroll
- Manage complex queries and escalations with advanced query resolution
- Good communication
- Time and workload management
- Root cause analysis and problem-solving skills
From many places, we work as one, moving from better to best together.
SD Worx lives diversity in the workplace. Diversity provides inspiration and innovation in our company. We particularly welcome applications from qualified talent, regardless of origin, nationality, gender, skin colour, ethnic and social background, religion, age, disability, sexual orientation and stage of life.
Expected salary:
Location: Ebene, Mauritius
Date posted: Tue, 20 Feb 2024 23:37:15 GMT
Apply!
