Job title: Associate Manager
Company: Ocorian
Job description: Company DescriptionFund services | Corporate | Capital markets | Private client | Regulatory & ComplianceWe help clients succeed by unlocking new value through expertise, trust and scale. We deliver solutions that solve complex challenges faced by asset managers, financial institutions, corporates, high net-worth individuals and family offices.With a curious mindset, we ask the right questions to get to the right solution, faster. We collaborate to win together, sharing successes and shaping the future of our global business. Our culture of support and recognition provides the tools and opportunities for you to grow, while unlocking the most value for our clients and making your mark with Ocorian.Expertise: We deliver specialist, tech-enabled solutions for our clients grounded on deep industry expertise.Trust: We’re a trusted partner to over 8,000 clients globally. We are proud to have long-lasting partnerships with our clients.Scale: With more than 1,500 colleagues, we operate across 20+ countries, our scale enables us to support our clients globally and locally, providing a seamless client experience across borders and service lines.Job DescriptionPurpose of the jobThe Associate Manager will be responsible for the Service Delivery, and exceeding of it, to a portfolio of clients & client entities. The Associate Manager may also be responsible for the management of a team of staff who deliver the administrative services component of this delivery to this portfolio of clients & client entities. The main areas of focus for the Associate Manager will be A) the pro-active Client Service Delivery Management of all services provided to each client making up the portfolio including the management of i) the day to day delivery of administrative and company secretarial services provided to the client & client entities in strict adherence to Policies, Processes, Procedures and Controls (PPC), ii) the pro-active management of services delivered by internal sub-contractors e.g. Client Accounting and iii) a first point of escalation for client issue resolution and B ) Assist the Manager/Unit Head with Team management and take ownership of certain processes and projects.Main responsibilities
- Ensuring world class client service delivery
- Responsibility for the accuracy, excellence of service and the timeliness of all client services delivery within the CSMs portfolio specifically regarding to the provision of Fund Administration Services;
- Build a strong service delivery relationship with each client and ensure that adequate staff members are always available to handle client matters and ensure the excellence of client service delivery;
- With the Client Services Manager/Unit Head, hold regular (weekly) business / client service meetings with the client around a set agenda;
- Act as a first point of escalation to resolve client service issues and problems;
- Ensuring on-going understanding of the clients and their activities.
- Ensure efficient completion and guidance on Company Secretarial matters, board meetings and resolutions, and corporate administration for a portfolio of active clients.
Maximising Financial Performance
- For each client ensure that job cards are produced and updated at least annually e.g. for Administration, Director Services, and Client Accounting;
- Ensure time booked to clients is in accordance with approved job cards;
- Ensure, in conjunction with the Manager/ Unit head, that all out of scope work is priced and agreed in writing by the client before any work commences;
- Ensure that the job fee set-up for each client is completed accurately and maintained in ‘real time’ to ensure that all in scope and out of scope work is billed and recoverable;
- Ensure that the billing and invoicing takes place for all clients in the portfolio is as per defined client billing timelines and in accordance with the Billing and Invoicing PPC;
- Ensure that WIP/debtors are recovered within the defined timeframes and the debt management PPC is adhered to; and
- Ensure weekly and monthly review and sign-off of timesheets.
Enhancing Operational Excellence
- Manage risk exposure by ensuring that all client and company related PPC are followed at all times;
- Ensure that all compliance procedures as per the regulatory framework in Mauritius are followed at all times;
- Ensure that tasks are completed within the set deadlines and in accordance with timelines agreed with the client;
- Ensure that staff members follow the PPC that are in place for time booking and time management;
- Ensure that job cards set for each client are strictly adhered to and any out of scope work is approved in advance of any work commencing with the client;
- Ensure that all statutory filings are completed within statutory deadlines;
- Ensure that all client files are kept up-to-date;
- Ensure the timely update, accuracy and completeness of client information on IT systems; and
- Take an active role in projects within the organisation to enhance the client delivery and efficiency of processes.
Growing the business
- Assist the Manager /Unit Head to identify opportunities and propose new structures / services to existing clients;
- Foster excellent relationships with clients with a view to upselling additional services or structures to the client; and
- Communicate effectively to the client with a view to be able to explain inflation / increase in fees.
People and Culture
- Act as a leader to motivate staff members and ensure they are fully engaged in their work;
- Train and impart knowledge to staff members on all tasks and processes;
- Carry out performance appraisal and monitoring and provide feedback to staff members as and when required; and
- Live the values of the company and ensure that staff members.
Conduct the following within prescribed deadlines:
- Coordinates daily activities of team
- Ensuring that:
- the billing and invoicing takes place for all clients in the portfolio is as per defined client billing timelines and in accordance with the Billing and Invoicing PPC
- that WIP/debtors are recovered within the defined timeframes and the debt management PPC is adhered to
- that timesheets are correctly completed and in time by the team.
Information Security
- Comply with all information security policies, procedures and guidelines in place at Ocorian to ensure information security.
- Protect the confidentiality, integrity and availability of all information on Ocorian, its clients and employees at all times to safeguard the professional reputation of Ocorian, its employees and its clients.
#L1-VK1Qualifications
- Educated to A level or equivalent;
- Completed minimum ICSA Level 2 or ACCA Level 3 and on the way in completing the next level, ICAEW or equivalent or a University degree in Administration, Law and Accounting or any other relevant field, or any professional qualification related to the Global or financial sector.
Knowledge/skills/experience
- At least 6 years of working experience in global funds/corporate / alternative investment / private client services;
- Proven experience in the regulatory framework in the global business sector in Mauritius or elsewhere;
- Proven experience in managing a portfolio of global funds/corporate / alternative investment / private client entities;
- Proven experience in revenue and debtor’s management on client entities
- The contents of this document are classified as DC 2 – confidential information
- Ideally At least 1 to 2 years’ experience in the co-management of a team of staff in the global business / financial services industry in Mauritius or elsewhere
- Strong IT skills; and
- Strong time management, interpersonal and organisational skills.
Competencies
- Ability to grow the business by using commercial awareness and relationship building;
- Ability to effectively manage and motivate staff;
- Ability to communicate effectively with clients and staff members are all levels;
- Ability to work under pressure and meet deadlines;
- Ability to take ownership and responsibility for his/her actions; and
- Ability to work independently and autonomously whilst being accountable for deliverable.
Additional InformationAll staff are expected to embody our core values that underpin everything that we do and that reflect the skills and behaviours we all need to be successful. These are:
- We are CLIENT CENTRIC – Clients are at the centre of our world, and we’re committed to providing expertise and specialist solutions to meet their most complex challenges.
- We are AMBITIOUS – We aim high. We think and act globally, seizing every opportunity to delight our clients and support our colleagues – wherever in the world they may be.
- We are AGILE – We act on our initiative to get things done for our clients. Our independence gives us the flexibility and freedom to keep things simple, efficient and effective.
- We are COLLABORATIVE – With a curious mindset, we ask the right questions to get to the right solution, for our clients faster. We collaborate to win together and share our successes.
- We are ETHICAL – We behave with integrity at all times and assume positive intent, building trust through responsible actions and honest relationships.
Expected salary:
Location: Ebene, Mauritius
Date posted: Thu, 23 May 2024 04:13:27 GMT
Apply!
