Job title: Administrator, Client Services (IFS)
Company: Standard Bank
Job description: Company DescriptionOur Fiduciary Services team at Standard Bank Trust (Mauritius) which is part of the Standard Bank Group a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.Job DescriptionTo assist in the day-to-day administration of various sections of trusts and agencies in terms of laid down procedures. This will include the handling of and filtering of telephonic queries from clients.QualificationsMinimum Qualifications
- Secondary/High school/A levels/Matric
Experience Required
- Previous experience in the fiduciary service environment will be an advantage. Have a basic understanding of trust and managed agency administration.
Additional InformationOutputs:
- Attend to all ad-hoc payments, non-res payments & supporting documents for processing, journals & investments and/or redemptions at request of relationship manager/officers in terms of procedural guidelines communicated from time to time.
- Request limit increases on payments which exceeds daily limits in place.
- Tracking of reminders and ensuring that all Trust workflows are attended to and closed out.
- Attend to the setting up of new Trusts in terms of on boarding workflows and continuous updating of information on iTrust and Customer 1st once Letters of Authority are received, adding all related parties and KYC, including registration with SARS.
- Collate information for the provisional tax, income tax and CGT schedules on request from the Relationship Manager/Officers.
Technical Competencies:
- Client Servicing
- Contact Centre Customer Relationship Management
- Dispute Resolution
- Legal Administration
- Mind of Customer Experience
- Query Resolution
- Risk Identification
Expected salary:
Location: Ebene, Mauritius
Date posted: Fri, 14 Jun 2024 22:01:31 GMT
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