Customer Security Operation

Job title: Customer Security Operation

Company: Orange

Job description: about the roleThe Level 1 Security Service Desk Analyst will be the first point of contact for all security-related incidents and requests. This role involves identifying, diagnosing, and resolving security issues promptly while ensuring excellent customer service and maintaining the security posture of the organization.Key Responsibilities:Incident Management:Respond to and triage security incidents and alerts received through various channels (phone, email, ticketing system).Conduct initial diagnosis and categorize incidents based on severity.Escalate incidents to Level 2/3 security teams as necessary.Request Fulfillment:Handle security-related service requests, such as user access provisioning, password resets, and account modifications.Ensure requests are fulfilled in compliance with company security policies and procedures.Monitoring and Detection:Monitor security dashboards and alerts from various security tools (SIEM, antivirus, firewall).Identify potential security threats and vulnerabilities and take appropriate action.Documentation and Reporting:Maintain accurate and detailed records of incidents, requests, and actions taken.Generate and distribute regular security reports to management.Customer Service:Provide excellent customer service to end-users, ensuring clear communication and timely resolution of issues.Educate users on security best practices and company policies.Collaboration and Communication:Work closely with other IT and security teams to resolve incidents and improve security posture.Participate in team meetings and contribute to the continuous improvement of security processes.about youSoft SkillsFluent in both French and English (oral and written).Excellent customer oriented skills.Good interpersonal and leadership skills.Time management, organizational and communication skills.Proactive, self motivated and determined.Ability to build relationships with clients and team located outside MauritiusPresentation skills.Professional imageTechnical SkillsGood Knowledge of Unix/Linux and windowsGood Knowledge of TCP IP, SMTP/POP3, DNS, Proxy, etcGood knowledge of Networking.Ability to work under pressure and to deal with multiple tasks.Good IT/communications background with analytic and problem solving skills.Excellent PC skills and application knowledge.additional informationAbility to work 24/7Excellent team spiritcontractRegular

Expected salary:

Location: Beau Bassin-Rose Hill, Mauritius

Date posted: Sat, 29 Jun 2024 22:00:20 GMT

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